Help zone

If you have any questions about the ordering and fulfillment process at EverythingTrini.com, you may find the answers right here!

Q: Do you have a paper cataloque that you can send me?
A: I'm sorry but there is no paper catalogue available - save a tree!

Q: Why was I charged an additional $6 on my credit card after my initial order?
A: If you made an error in your shipping address and did not inform us prior to shipping your order and an address correction was made to UPS / FedEx while in transit, UPS / FedEx charges us a fee for this correction - we have thus passed this fee on to you.

Q: Where is your company located and what currency are your prices in?
A: Please visit our "Terms & Conditions" area for information on this and much more.

Q: Do you manufacture any of the products for sale on your site?
A: We are neither manufacturer nor importer of any of the products we sell. Please do not contact us for manufacturer information unless you are a purchasing customer. That given, do not call our offices trying to solicit business from any manufacturer that we carry!

Q: Do you know where I can get your items locally?
A: We are not the yellow pages. We do not disclose any information about our customers without a court order. We are retailers just like your corner store and we ship to anywhere in the world!

Q: Wow, some of the shipping prices quoted are pretty high, why?
A: Our shipping prices are returned directly from shipping companies 'on-the-fly' based on the weight of the items being ordered, then we add a small handling fee to this price.  Depending on where you live and the warehouse that your item is being shipped from, your shipping quote may be higher than normal.  If you still think the shipping is too high, ship the box back to us after you receive it, at your own cost and see how expensive it is!

Q: What is a handling fee?
A: This is a fee that is charged in addition to the shipping cost to cover the cost of the box, packing material and the labor to pack the order.